BPMN Process Diagram

overview of process execution:

· The process will be started by a customer who submits a claim, which is a simple text description in our example

· Next, an employee will review the claim and provide an answer

· The customer will be able to review the employee's answer and provide a satisfaction rating

· If the rating is equal to or greater than 3, the process will finish after the customer has read the answer

· If the rating is lower than 3 an extra task will be assigned to the manager of the employee to work with this customer who is not really satisfied. Once this task is done the process will be completed

 

 

Step 1:

 

 

 

The new diagram includes:

· One pool: one process definition

· One lane inside the pool: lane default name is Employee lane (more about lanes in another chapter)

· A start event: the starting point of process execution

· A user task: a task (or step) that needs to be performed by a user

 

 

Step 2:

 

Rename Diagram

 

 

 

Step 3:

 

Rename Start Event

 

 

 

Step 4:

 

Rename User Task

 

 

 

Step 5:

 

Add another task

 

 

 

Rename task

 

 

 

Step 6:

In order to define another path in our process execution,

l We will add an exclusive gateway. 

l Change the gateway type from parallel (the one with the + sign) to exclusive (the one with the x sign)

l Rename exclusive gateway. 

 

 

 

From the gateway, there are two possibles paths. The first one completes the process if the customer satisfaction level is good. The end of a process is identified by an end event, a red disc.

 

Step 7:

 

Add end event

 

 

 

Click on oval on the gateway and drag it.

 

 

 

Select red disc icon and rename the end event

 

 

 

 

Step 8

 

The second path from the gateway will lead to another user task

 

Add another task from the gateway.

 

lClick on the gateway

lClick on the task icon of the gateway and drag it

lRename the task

 

Step 9

 

And from this Deal with unsatisfied customer task we need to go to a second end event:

 

 

 

 

 

Step 10

 

Refresh the diagram validation: at the bottom of the screen, select the Validation status tab and click on the Refresh button

 

 

 

 

 

 

The error is displayed because we didn't define the conditions for process execution

 

Step 11

Configure the conditions 

 

 

 

 

 

 

File>Save

 

 

 

 

Due to the static value true, this version of the process will always go through the Deal with unsatisfied customer task.

 

Congratulations! You have now your first valid BPMN process diagram!

 

 

 

 

 

 

 

 

 

Step 12:

 

Run your process

 

Step 1:

 

 

Step 2:

 

 

 

Step 3:

 

 

 

Step 4:

 

 

 

 

Step 5:

 

 

 

Step 6:

 

 

 

 

 

 

 

 

 

Step 7:

 

 

 

Step 8:

 

 

Step 9:

 

 

 

 

 

 

 

 

Step 10:

 

 

 

 Next 

Step 11:

 

 

 

 

 

 

 

You successfully built and executed your first process

 

 

 

 

 

 

 

 

 

 

 

 

end